User Settings Guide

You can configure your personal preferences and account details in the Account section of the TerraFuse App, as shown in Figure 1.6.1.

Figure 1.6.1: Settings

This menu gives you control over your profile, payment methods, EV settings, visitor parking, and support options.

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Available Settings

1. Account Info
2. Location
3. Payment Method
4. Electric Vehicle
5. Visitor Parking Settings
6. Settings
7. Customer Support

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Account Info

In this section, you can manage your personal profile details, shown in Figure 1.6.2:

Figure 1.6.2: Account Info

• Update your first name, last name, and mobile number.
• Your registered email address cannot be changed, as it is tied to your account login and payment verification.

⚠️ If you need to update your email, please contact TerraFuse Support for assistance.

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Location

The Location setting allows you to manage where you can charge your vehicle:

Figure 1.6.3: Location

• Add multiple charging locations by clicking the Add New button, shown in Figure 1.6.3.
• Each saved location corresponds to a TerraFuse-enabled charging site.
• Click on a location to view detailed site information.

You can also manage your default location, shown in Figure 1.6.4:

Figure 1.6.4: Default Location

• Use the toggle to set a site as your default charging location.
• Enable or disable access to specific locations as needed.

✅ This feature is especially useful if you live, work, or frequently travel between multiple sites that support TerraFuse chargers.

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Payment Method

This section allows you to manage credit and debit cards linked to your account, shown in Figure 1.6.5.

Figure 1.6.5: Payment Methods

• Add multiple cards for flexibility.
• View saved card details in your account.
• Select a card and toggle “Set as Default” to make it your primary payment option, shown in Figure 1.6.6.

Figure 1.6.6: Default Card

• Add new cards at any time if your existing card expires or changes.

💡 Without a valid payment method, you won’t be able to access EV charging or visitor parking services.

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Electric Vehicle

Manage your registered EV details here, shown in Figure 1.6.7:

Figure 1.6.7: EV Details

• Add new vehicles by selecting the Electric Vehicle option.
• Edit existing vehicle information as shown in Figure 1.6.8, including:

Figure 1.6.8: Edit EV

• Make
• Model
• Registration number

✅ Adding multiple EVs is supported, so you can switch between vehicles seamlessly in the app.

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Visitor Parking Settings

This section shows the status of your visitor parking allowance, shown in Figure 1.6.9:

Figure 1.6.9: Visitor Parking Settings

• Track your remaining allowance using a progress bar, which shows:

  • Regular allowance left
  • Extra allowance (if applicable)
  • Usage history

• View your registration details:

  • Apartment unit
  • Vehicle registration number
  • Mobile number

To make changes:

• Click the Edit button to update your details.

💡 Keeping this information up-to-date ensures smooth access for your visitors.

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Settings

The Settings page provides options for account control, shown in Figure 1.6.10:

Figure 1.6.10: User Settings

• Log out of your account if you’re switching devices or users.
• Delete your account permanently if you no longer wish to use TerraFuse.

⚠️ Deleting your account is irreversible — all data, saved vehicles, and payment details will be permanently removed.

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Customer Support

The Customer Support page gives you direct access to help resources, shown in Figure 1.6.11:

Figure 1.6.11: Customer Support

• Contact us via email for inquiries or troubleshooting.
• Access WhatsApp Support for quick issue resolution.
• Visit the User Guide for step-by-step instructions on app features.

💡 Support channels are available to ensure you get assistance whenever you need it.

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